FAQs

Looking for help?

Here are the answers to many of the questions we know you’ll have. Keep on eye on this page because we frequently update it as we more feedback from our users.

Q1. Is there a free trial of sourceit?

A. You bet! When you sign up as a new user to sourceit RFQ you’ll be given the opportunity to create up to 8 RFQs at no cost. There’s no time limit on when you need to use your free RFQs, so be as fast as you like or take your time. After you’ve created and sent out your 8 free RFQs, you’ll be asked to provide credit card details and from then you’ll only be charged a $2.00 fee for each RFQ you send..

Q2. Can I provide feedback during the free trial period?

A. We want your honest feedback, tell us what you think, how you want to see sourceit improved and what features will keep you with us.

Q3. Will there be any updates to sourceit during the free trial period?

A. Like all software, it’s a work in progress. Our dev team work on a two-week agile development cycle meaning we’ll be pushing out new features and on a regular basis. Why not get involved and influence what features and improvements we make by providing us feedback.

Q4. Will I be kept up to date on new features?

A. We want you to love sourceit, so we’ll be making sure we keep you updated on anything new and what improvements we’ve made.

Q5. What happens when the free trial period ends?

A. Before the free trial ends you’ll be given the chance to sign up for a paid subscription to sourceit, don’t worry we’ll be in contact.

Q6. How will sourceit be priced?

A. Sourceit will be priced on a simple Pay as you Use plan. After your free trial ends, a fee of $2.00 per RFQ will be charged.

Customers using sourceit’s other products, sourceit Market and Catalog have a different fee structure, you can check out more details on sourceit Market here or sourceit Catalog here

Q7. How will sourceit RFQ be billed?

A. Once you have completed your 8 free RFQs, you will be billed monthly to your credit card.

Q8. Will I be able to make changes to my subscription?

A. You will be able to make changes to your subscription at any time through your own Customer Account Portal. We use Chargebee to manage our subscriptions and Stripe as our payment gateway, so your details are safe and secure.

Q9. If I stop using sourceit, what happens to my data?

A. We’re confident we’ll keep you happy after we start charging, but if you decide to end the relationship, you can continue to access your data easily and free within sourceit, but you will not be able to generate any new RFQs.

Q10. Is my data safe?

A. Sourceit is a cloud-based software supported by Microsoft Azure. Your data is fully protected with bank-level security and we back up all data every few hours.

Q11. How do I login into sourceit?

A. Logging into your sourceit account is very easy.

  1. Head to sourceithq.com
  2. Click Login on the top right
  3. You’ll be asked to enter your username and password
  4. Click Login and you’ll be taken straight to your account
Q12. Do my suppliers need to login into sourceit?

A. No, we love simplicity so we’ve made it easy for suppliers to access your RFQs, download any files you’ve provided and then input their prices.

Q13. Do you charge my suppliers a fee to access sourceit?

A. No. Unlike other applications, there is no fee charged to your suppliers to access or respond to RFQs that you send to them.

Q14. Do I need to load my suppliers into sourceit?

A. Yes, because they are your preferred suppliers you need to load them into sourceit prior to sending out your first RFQ, it’s a quick and easy process.